Not happy with your order? You have 30 days from delivery to request a refund — simple as that.

How it works

  1. Contact us within 30 days of delivery via our contact page or by email, with your order number and the reason (a short sentence is enough).
  2. We reply within 24 hours with the return instructions and address.
  3. Ship the item back unused, in its original packaging, with a tracking number.
  4. Refund issued to your original payment method within 5 business days of receiving the return. Your bank may take a few extra days to display it.

Damaged or defective items

If your item arrives damaged or stops working within 30 days, you don't need to return it in most cases — send us a photo or short video and we'll ship a free replacement or refund you in full. Your choice.

The fine print (kept short)

  • Items must be unused and in original packaging for change-of-mind returns.
  • For hygiene reasons, bonnets, scrunchies and pillowcases can only be returned unopened.
  • Return shipping for change-of-mind returns is paid by the customer; return shipping for damaged/defective items is on us.
  • Bundles are refunded as a whole — partial bundle returns are refunded at the discounted pro-rata value.

Wrong or missing item?

Our mistake, our cost — contact us and we'll fix it immediately with priority shipping.

Questions before ordering? Check the FAQ or just ask.